Shenzhen Topkey Technology CO.,LTD.
En
FAQ
Be ready whenever,wherever
What we always concern is to seek for long term partnership with our customers, welcome to join us and make progress together!

FAQ

Q1: Does the device install APPS ?
A1: Yes,all of our boxes have installed with the lastest APPS .2 / 16.0 / Helix 14.1 etc, and we can also help customers to install their own apps or add ons.
Q2:What's the best price?
A2: The best price is according to your order quantity, big order will enjoy big discount.
Q3: What is your MOQ?
A3: No MOQ limits for the standard order. It's 500pcs for OEM orders (OEM logo printing, manual, and OEM design color box).
Q4: Can I have my own logo or company name to be printed on your products or the package?
A4: Yes. You can print your logo, company name on the products or package, the exact quantity is determined by the exact model. You can also send us the artwork by email in AI or CorelDraw format. Anyway, we accept OEM and ODM service!
Q5: What is the Warranty for our topkey projector?
A5: All products have 3 year warranty. If there is no man-made problem, we will replace or repair for you freely. we own the best quality control department and professional sales team, if any problem happen,our team wil do our best to solve for customers.
Q6: What's your standard plug power adapter?
A6: Yes, there is EU, UK, US, AU etc. standards of plugs are available. The adapter we send to you is accordingly to your country standard or your request.
Q7:Destination customs
A7:We can declare a special value according to your needs, but pls remember to inform us before shipment! If the cargo arrived to the destination, buyer will need to handle the customs clearance by themselves. if faced with any doubts about documents, please contact us at the first time! If the buyer can not promptly clear the goods lead to be returned, the buyer will need to bear the return shipping! kindly note and thanks